Service Coordination

We Are Here for You!

If you live in Herkimer County or surrounding counties, Herkimer ARC Service Coordinators are dedicated to assisting you to pursue your dreams and goals. We will help you explore all the different avenues you may take to reach your full potential to live a more enriched life. We are creative and will work for you so you may live as independently as possible. We can guide you along the path to employment, to more independence in the home or community, or to help you realize the other dreams you may have always had but are not sure how to pursue. We have an experienced and caring group of service coordinators for you to choose from, so please give us a call at (315) 574-7000 to discuss how we can best help you or answer any of your questions.

Helping You Determine Eligibility

Our Medicaid Service Coordinators will work with you, your family, or your caretaker to find the agency and community resources you may need to be as independent as possible. In order to qualify for Medicaid Service Coordination, you must have a certain type of Medicaid coverage and be OPWDD (New York State Office for People With Developmental Disabilities) services eligible.

How We Can Help You

Your Service Coordinator will visit with you at least three times per year, face to face, and once per year within your home environment in order to monitor current services and to explore new services you may desire. Typical areas a Service Coordinator assists with, but are not limited to, include:

Social Security Acquisition
Medicaid and Food Stamp Obtainment and Guidance
Housing Services
Recreational and Respite Services
Medical and Legal Advocacy
School Advocacy and Day Program Options
Residential and Day Habilitation Services
Employment Servics

You are required to have a Medicaid Service Coordinator in order to be enrolled in an OPWDD Medicaid Waiver Program. Service Coordination offices are open 8 a.m. to 4 p.m. Monday through Friday, but as a service coordinator participant, you will have access to all appropriate emergency telephone numbers for service when an emergency occurs outside of regular office hours.

Service Access Assistance

Service Access Assistance is limited service coordination if you do not currently qualify for Medicaid. A Service Access Assistance Coordinator will work with you and/or your family to help you to become eligible for Medicaid Service Coordination, and other OPWDD services including an HCBS (Home and Community-Based Services) Waiver through the obtainment of Medicaid. If Medicaid obtainment is not a realistic goal, a Service Access Assistance Coordinator typically will assist you in the following areas:

Medical and Legal Advocacy
School Advocacy
Respite Options.

Service Coordination offices are open 8 a.m. to 4 p.m. Monday through Friday, but as a service coordinator participant, you will have access to all appropriate emergency telephone numbers for service when an emergency occurs outside of regular office hours.

Traumatic Brain Injury (TBI) Service Coordination

Department of Health (DOH) TBI Waiver Program Service Coordinators will work with you if you have a traumatic brain injury to find the agency and community resources you need to be as independent as possible. In order to qualify for TBI Service Coordination, you must have a certain type of Medicaid coverage and meet certain medical qualifiers. The Service Coordinator will visit you at least once per month in order to monitor services you are currently receiving and to explore new services. Typical areas a Service Coordinator might assist you with are, but not limited to:

Social Security Acquisition
Medicaid and Food Stamp Obtainment and Guidance
Housing Services
Recreational and Respite Services
Medical and Legal Advocacy
Day Program Options
Independent Life Skills Trainer Services
Employment Services

You are required to have a TBI Service Coordinator in order to be enrolled in a DOH TBI Medicaid Waiver Program.

You are required to have a Medicaid Service Coordinator in order to be enrolled in an OPWDD Medicaid Waiver Program. Service Coordination offices are open 8 a.m. to 4 p.m. Monday through Friday, but as a service coordinator participant, you will have access to all appropriate emergency telephone numbers for service when an emergency occurs outside of regular office hours.